![]() Loose cables are a frequent cause of slow or intermittent speeds. The coax cable on the back of your Gateway running to the wall should be tight and the Ethernet cables attached to devices like gaming consoles and computers should be checked as well. Remember these tips, but also make sure the cables connected to your Gateway are secure. ![]() The 'Xfinity Support' graphic replaces the 'To:' line. Type 'Xfinity Support' in the 'To:' line and select 'Xfinity Support' from the drop-down list which appears. Click the 'New message' (pencil and paper) icon. If you have a new Gateway but you’re using an older device, your Gateway may have to “slow down” for your device to be able to keep up. To send a direct message you may need to: Click 'Sign In'.If you haven’t updated your router recently, your latest smartphones, tablets, and computers will have to fall back to a speed your old router can handle. Your Wi-Fi is only as good as your router, and WiFi technology has gotten much faster and more reliable over the past few years. Restarting your device often clears this up. Sometimes the issue isn’t with your Internet connection, but with the device or application itself. Sais something went wrong try refreshing. Can't access account on mobile app or Xfinity mobile website. If your wireless device is experiencing connectivity issues in certain parts of the home and not others, it might be worth re-positioning your Gateway to a more centralized location. If needed, you can contact our Xfinity Mobile support center via any of the following methods: SMS Text Message: 1 (888) 936-4968. Sometimes, Internet connectivity issues can be resolved with these simple troubleshooting tips first to see if they solve your WiFi woes: Were working to fix this as quickly as possible. Basic troubleshooting tips to end WiFi woes When this error occurs, you will see the following message: Sorry, something went wrong. Check out the Xfinity My Account App for more information. ![]() Can you try running a speed test to make sure that's not what's causing the issue and let us know the results here. We're unable to perform any device or account specific requests over this platform. You can also test your device speeds in real time with our new Xfinity speed test. It might be an issue with the device itself if you're having issues downloading the app. Due to account security, our options with Xfinity Mobile accounts are very limited. Read on to learn more about some basic troubleshooting tips. Xfinity offers the best in-home WiFi experience, and to make it even better, we’re adding built-in troubleshooting tools to help our customers stay connected. Outside of these times, our Xperts and other community members are likely to respond to your post.When you’re having Internet issues, solving the problem might be easier than you think. Our team works to get to everyone as quickly as possible, but due to the number of requests we receive, it may take up to 72 hours to receive an official response from our team. But still didnt get any answer to fix this issue, so now lets get going with the tutorial, TIP: Login credentials should be created separately Your Home Internet & Cable TV Xfinity Login. After these times, it may take longer to get an official response. Our mod team will provide official support during the hours below when issues require our attention (like billing requests, troubleshooting advanced technical issues, etc). ![]() P.S: You will enjoy this.Mar 2, 20212MIN READ. Got a question or need some help?Ĭreated and moderated by both customers like you and verified employees, our community is your official source on Reddit for help with Xfinity products and services. Your submission has been receivedOops Something went wrong while submitting the form. Some features may not work correctly in "Old" Reddit, although basic navigation should still function. Rule 4: No “I’m having an outage” postsįor the best experience, we recommend viewing our subreddit in "New" Reddit.Rule 3: No duplicate content or thread hijacking.Rule 1: Do not post confidential information.We ask that you please be respectful to others and mindful of our community's rules when participating: Type your message in the text area near the bottom of the window. Type 'Xfinity Support' in the to line and select 'Xfinity Support' from the drop-down list. speed dramatically but the download progress will be stuck at the same number. and read this! Welcome to the Xfinity Community!Ĭreated and moderated by customers like you and verified employees, our community is your official source on Reddit for help with Xfinity services. Here are detailed steps to direct message us: Click 'Sign In' if necessary. oops something went wrong and back and repeat same thing So instead of. About our subreddit Looking for some help? Welcome.
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